Refund policy

At CADO, every doll is thoughtfully handcrafted with care and attention to detail. We want your CADO experience to feel special from the moment your order arrives.

Final Sale

Because each CADO doll is individually handmade, all doll purchases are final sale and are not eligible for return or exchange.

The handmade nature of our dolls means that subtle variations in stitching, shape, texture, or detailing may naturally occur from one doll to another. These small differences are part of the character and uniqueness of a handcrafted piece and are not considered defects.

We encourage you to review the product photographs and descriptions carefully before placing your order. If you have any questions before purchasing, our team is always happy to assist.

Damaged or Incorrect Orders

Every CADO order is carefully prepared and inspected before it leaves us. However, if your doll arrives damaged, has a quality issue, or you receive an incorrect item, we're here to make it right.

Please contact us within 48 hours of delivery at info@cadonewyork.com and include:

Your order number
A brief description of the issue
Clear photographs showing the item and the affected area

Once we receive your message, our team will review the issue and determine the best resolution. Depending on the circumstances, this may include a replacement, repair, store credit, or refund.

Please contact us before returning or shipping an item back to CADO.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow 5–10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the order arrived damaged or incorrect.