Shipping policy

At CADO, every order is carefully prepared and beautifully packaged before making its way to you.

Where We Ship

We currently ship within the United States.

Processing Time

Orders are typically prepared and shipped within 1–3 business days.

Once your order is on its way, you will receive a shipping confirmation email with tracking information so you can follow its journey.

Shipping Rates

We offer complimentary standard shipping on U.S. orders over $50.

For orders under $50, shipping costs are calculated at checkout based on the destination and package details. All applicable shipping charges will be displayed before your order is completed.

Delivery Time

Standard delivery typically takes 3–7 business days after shipment, depending on your location and the carrier.

Delivery dates are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Address

Please review your shipping information carefully before completing your order.

CADO cannot be responsible for delays, lost packages, or returned shipments resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information shortly after placing your order, please contact us as soon as possible. If your order has not yet shipped, we will do our best to assist.

Lost or Damaged Packages

We carefully prepare every CADO order for its journey. If your package arrives damaged or you experience an issue with your delivery, please contact us at info@cadonewyork.com.

For damaged orders, please contact us within 48 hours of delivery and include your order number and clear photographs of the package and item so we can review the issue and assist you.

For packages marked as delivered but not received, we recommend first checking around the delivery location and with household members or neighbors. If you are still unable to locate your package, please contact us and we will help you determine the appropriate next steps.